Payments and Pricing - Joinful
396
page-template-default,page,page-id-396,qode-quick-links-1.0,ajax_fade,page_not_loaded,,qode_grid_1300,footer_responsive_adv,qode-content-sidebar-responsive,qode-theme-ver-11.1,qode-theme-bridge,wpb-js-composer js-comp-ver-5.1.1,vc_responsive

Payments and Pricing

 

Joiners

We accept credit cards (Visa, Mastercard, and American Express only) or Apple Pay.

 

Your payment will automatically be deducted once you have joined an activity that requires a fee, but will be kept on hold until 48 hours after the activity end time.

 

The pricing of the activities is determined solely by the host.

 

Your payment will first go through Stripe, a third party online payment platform, before being deposited into the host’s bank account.

 

If the currency accepted of the activity is different from the bank, the joiner is responsible to pay the currency conversion rate difference and currency conversion charges on top of the activity fee.  The joiner is responsible for all other miscellaneous fees and expenses that incur during the payment process as well.

 

If there are complaints, disputes, or reports you would like to bring onto the activity or the host, be sure to e-mail us at report@joinful.com before 48 hours of the activity end time.  Otherwise, your payment to the host will begin processing and will be deducted from the payment method you chose.

 

If you encounter any billing or payment issues, please address them to payments@joinful.com.

 

 

Hosts

There will be a 10% commission charged on the total activity fee that you receive.  We have the right to change this commission rate at any time without notice.

 

Your payment will first go through Stripe, a third party online payment platform, before being deposited into the host’s bank account.

 

Please see our bank list for the banks that we currently deposit into.  The bank list can be found in our App, under Receiving Payment information.

 

We are not responsible for any charges that are incurred by your bank when we transfer the payment amount to your bank account.  If such charges arise, we will deduct the amount from your payment.

 

If the currency received is different from the instructed bank account’s currency, the host is responsible for the currency conversion rate difference and currency conversion charges on top of the commission fee.

 

The host is responsible for all other miscellaneous fees and expenses that incur during the payment process as well.

 

The process of receiving payment will only begin after 48 hours of the activity end time and given that there are no complaints, reports, or disputes brought upon on the host or activity.  Should any complaints, reports, or disputes arise, all payments towards the host will halt until such issues have been resolved and deemed unnecessary to deduct from the payment.  Should there be no complaints, reports, or disputes after 48 hours of the activity end time, hosts should expect payment directly in the bank account after 7 to 9 business days.

 

All hosts must pay a deposit before being allowed to host paid activities.  The deposit is required to give better assurance to Joiners that the hosts are committed to carrying out their activities as described in their activity descriptions.  Hosts may lose their deposit for various reasons, including but not limited to, not showing up or being late to the activity, not fulfilling the activity description without any good reason, being rude or offensive or showing inappropriate behaviour to others (including the participants and also anyone that may or may not be affected by the activity), having disputes or complaints or reports against the hosts, receiving payments from Joiners ‘under the table’, and so forth.  Should there be no pending disputes, complaints, reports and should there be no outstanding paid activities, the host may refund their deposit at anytime.  Expect 7-9 business days for the refund of the deposit.

 

If you encounter any billing or payment issues, please address them to payments@joinful.com.