We understand how important customer service is to everyone in the Joinful community and we will do our best to provide high quality, professional and fast customer service for those in need. That said, as we are currently a start-up, we may take up to 3 business days to reply you back, and so we appreciate your patience with us as we develop Joinful into an extraordinary community.
In general, the more details you are able to provide us, the faster we will be able to service you. Details such as names, activity name, activity ID, dates, detailed description of what happened will be useful for us. A contact number is optional if you wish for us to contact you.
We ask you to first check out our FAQ section and Terms and Conditions to see if your inquiry has already been addressed. If not, please contact us at firstname.lastname@example.org for any disputes, complaints or reports. For anything else, please contact us at email@example.com.
Please note that Joinful will have the final say in all disputes, complaints and reports. That said, it is our duty to be fair, considerate, cooperative, helpful, and respectful. We will not share your inquiry to any third parties. We will prioritize the issues based on how urgent and important we believe they are.
Once again, we continue to thank the community and all you Joiners for your participation in our ecosystem, and we will strive to deliver as best as we can.